Professional Services Engineer

Full-time

Overview:

The Professional Services Engineer is responsible for supporting internal and external users of Invicro’s two software platforms by contributing thoughtful discussion on how best to engineer a data life cycle process, providing training, documentation, workflow development, and bug troubleshooting support.  In addition, the Professional Services Engineer will manage special projects for the Software team, processing customer requests and ensuring internal resources are utilized in a timely and efficient manner to deliver effective solutions to the customer. The Professional Services Engineer will gain a broad understanding of Invicro’s software and service offerings as well as customer applications and how to bring both together in an efficient and solution-oriented way.

Responsibilities:

  • Provide support to Invicro end users though training and enabling them to utilize our software applications efficiently and effectively
  • For well-defined projects, working out requirements with the end user, translating them into an implementation plan with developers, and building user acceptance tests with QA
  • Be the primary escalation point for both internal and external project communications
  • Build strong and positive relationships with customers
  • Manage clients’ needs and when appropriate with internal team resources, identify solutions
  • Commitment to understanding a solution’s (software or processes) technical fundamentals
  • Take full ownership of each assigned project, leading the stakeholders and team members to timely and consistent successes
  • Troubleshoot applications and software for all internal business units as well as external user groups and installations
  • Change Management: including system testing, scrutinizing release documentation, ensuring release controls have been adhered to, and execution of releases to the production environment

Qualifications and Skills:

  • BS or MS in a relevant field (e.g. computer science, mathematics, engineering, physics, chemistry or biology), experience in medical imaging highly desirable
  • Excellent verbal and written communication skills
  • Strong attention to detail required
  • Superior time management skills
  • Experience and/or interest in training users on new application features and functionality
  • Strong computer science fundamentals, as well as general knowledge of software-as-a-service business models
  • Embrace a corporate entrepreneurial culture
  • Adaptable and capable of working and thriving in a team environment
  • Positive attitude and desire to build relationships in a business setting
  • Experience with Linux (CentOS/RHEL), MATLAB, and/or Python a big plus
  • Experience with radiology image data processing routines a plus

Invicro is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Apply Now!